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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Valerie Foster

May 14, 2024

5  out of  5 rating by Valerie Foster
"Mrs. Diane is AWESOME! She's just a phone call away and she always comes through for me!! She's knowledgeable and always willing to assist!! I am thankful for Brett Olson and his staff!!"
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Lawanda Monach

March 28, 2024

5  out of  5 rating by Lawanda Monach
"Thank you!!!! For finding Diane! She is amazing and took care of me like a super star!"
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Apryle Martin

March 11, 2024

5  out of  5 rating by Apryle Martin
"Brett Olsen and Dianne are AMAZING! I had a wreck that was not my fault and was very upset that I had to file an uninsured motorist claim. They walked me through it and made it as painless as possible! I’m so thankful!"
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Pam Scoggins

March 8, 2024

5  out of  5 rating by Pam Scoggins
"Brett and his staff came through for us with a difficult situation. Very glad he is our agent. We have had State Farm since 1970's and they have come through for us each time we needed. Thanks so very much"
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Katie Franklin

March 7, 2024

1  out of  5 rating by Katie Franklin
"We cancelled our insurance with Brett Olson in JULY 2023 due to finding a better policy and price. They continued to charge our account for the next FOUR months. When we tried to make contact to resolve the issue, we were met with unprofessionalism and rudeness from their CUSTOMER SERVICE MANAGER (HA!), DARLENE BUNYARD. Since it was her blatant mistake, instead of taking ownership and fixing the issue, she got defensive and hung up on us, and refused to answer our calls and texts. It is now March of 2024 and we still haven’t received our refund after we have provided PROOF of our bank statements where we were wrongfully charged. Darlene kept doubling down and saying, “oh those transactions were supposed to be reversed.” We clearly provided proof from our bank and showed THEY WERE NOT REVERSED. Then radio silence again. This agency takes money from customers wrongfully then is unwilling to right their wrongs. We are a newly married couple with a newborn. We cannot afford to have $200 taken out of our account every month while also paying our other insurance policy that we cancelled for. It is baffling to me how these people choose to do business. I’ve filed formal complaints with corporate State Farm and with the BBB to warn people. I will never recommend State Farm - specifically Brett Olson Agency to anyone I come into contact with. And BEWARE of the front desk receptionist. If you cancel or need her to do something, please make sure to get a confirmation number and document because she will not do it then play dumb and be rude when you raise the issue."
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Tasha Lock

February 19, 2024

5  out of  5 rating by Tasha Lock
"Diane was amazing. She knew exactly what I needed!!"
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Amy Achord

December 6, 2023

5  out of  5 rating by Amy Achord
"Brett and his team have CONSISTENTLY gone over and above to help me with ALL my insurance needs over the years. So much that I have sent my adult children to him/them. Would recommend them to anyone I know!"
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George Butler

November 20, 2023

5  out of  5 rating by George Butler
"Great service and response to claims. The team is fantastic."
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Leigh Pace

November 19, 2023

5  out of  5 rating by Leigh Pace
"I’ve had my insurance with Brett Olson for 20 years. He’s been very responsive to all of our needs and helped us with several damage claims on our house. The staff is courteous and professional on all levels. Grateful to have an agent like Brett Olson and his team when I need them."
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Chism Craig

November 18, 2023

5  out of  5 rating by Chism Craig
"Brett has been my insurance agent for over 15 years. Very responsive and provided great service when I’ve had a claim."
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Morgan Springfield

November 15, 2023

5  out of  5 rating by Morgan Springfield
"Brett Olson and his team at State Farm are great!! Brett has always went above and beyond to make sure me and my family are covered on all we have insured. Thanks Brett!!"
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Tiara M

July 20, 2023

1  out of  5 rating by Tiara M
"Definitely given the run around with this company for months about canceling my policy. As far as getting my money back for a policy I never used I’ve just given up. Thanks Brett and team!"
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John Logan

March 22, 2021

1  out of  5 rating by John Logan
"We had our insurance with Brett’s predecessor and were just handed over to him. Wish we’d of had a choice. He was a great agent at first but he made A LOT of promises to our family. He talked about offering one of our kids an internship. When our kid called, he either never returned the call or told our kid he’d get back and never did. I think Brett is an overgrown boy and is not responsible at all. We took our business elsewhere. He obviously holds a grudge and cannot speak to people one on one to explain things. We are so much happier with the attention we get now."
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Brooke C

September 9, 2020

5  out of  5 rating by Brooke C
"Hands down the best insurance company in Madison County. The people are just as amazing as the benefits."
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Natasha Hollis

March 12, 2020

5  out of  5 rating by Natasha Hollis
"My husband and I really appreciate the professionalism and customer service we receive from everyone at Brett Olsen's office."
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Jason Banks

February 25, 2020

5  out of  5 rating by Jason Banks
"Treat you as if you are family.."