State Farm® Insurance Agent Brett Olson

"Mrs.Diane, I really appreciate your hard work on helping me find the right fit and better rates. If you ever need anyone to go to @ Statefarm, Mrs. Diane is your lady to go too👏. I really appreciate her and how she works with customers to help them become more comfortable and safer with their company. Thanks A Lot"

"I have been a customer of Brett Olson’s State Farm business for decades. I have always received exemplary service. Today I worked with Christian with 100% satisfaction. Christian was helpful, thorough, polite, and did exactly what I needed and it took no time at all. Thank you Christian, thank you Brett, and thank you State Farm!!!!"

"Ms Diane at Brett Olson State Farm insurance office is absolutely amazing! I was with my previous auto insurance company for over 20 years and she saved me so much money. I didn’t realize my premium was so expensive. She was insightful, knowledgeable, and extremely friendly. I’m glad I made the switch and I’m glad Ms. Diane helped me."

"I spoke with Diane Yonkers she was great and help to resolve our issue. We always have great service! Thanks Diane!"

"Mrs. Diane is AWESOME! She's just a phone call away and she always comes through for me!! She's knowledgeable and always willing to assist!! I am thankful for Brett Olson and his staff!!"

"Thank you!!!! For finding Diane! She is amazing and took care of me like a super star!"

"Brett Olsen and Dianne are AMAZING! I had a wreck that was not my fault and was very upset that I had to file an uninsured motorist claim. They walked me through it and made it as painless as possible! I’m so thankful!"

"Brett and his staff came through for us with a difficult situation. Very glad he is our agent. We have had State Farm since 1970's and they have come through for us each time we needed. Thanks so very much"

"We cancelled our insurance with Brett Olson in JULY 2023 due to finding a better policy and price. They continued to charge our account for the next FOUR months. When we tried to make contact to resolve the issue, we were met with unprofessionalism and rudeness from their CUSTOMER SERVICE MANAGER (HA!), DARLENE BUNYARD. Since it was her blatant mistake, instead of taking ownership and fixing the issue, she got defensive and hung up on us, and refused to answer our calls and texts. It is now March of 2024 and we still haven’t received our refund after we have provided PROOF of our bank statements where we were wrongfully charged. Darlene kept doubling down and saying, “oh those transactions were supposed to be reversed.” We clearly provided proof from our bank and showed THEY WERE NOT REVERSED. Then radio silence again. This agency takes money from customers wrongfully then is unwilling to right their wrongs. We are a newly married couple with a newborn. We cannot afford to have $200 taken out of our account every month while also paying our other insurance policy that we cancelled for. It is baffling to me how these people choose to do business. I’ve filed formal complaints with corporate State Farm and with the BBB to warn people. I will never recommend State Farm - specifically Brett Olson Agency to anyone I come into contact with. And BEWARE of the front desk receptionist. If you cancel or need her to do something, please make sure to get a confirmation number and document because she will not do it then play dumb and be rude when you raise the issue."

"Diane was amazing. She knew exactly what I needed!!"

"Brett and his team have CONSISTENTLY gone over and above to help me with ALL my insurance needs over the years. So much that I have sent my adult children to him/them. Would recommend them to anyone I know!"

"Great service and response to claims. The team is fantastic."

"I’ve had my insurance with Brett Olson for 20 years. He’s been very responsive to all of our needs and helped us with several damage claims on our house. The staff is courteous and professional on all levels. Grateful to have an agent like Brett Olson and his team when I need them."

"Brett has been my insurance agent for over 15 years. Very responsive and provided great service when I’ve had a claim."

"Brett Olson and his team at State Farm are great!! Brett has always went above and beyond to make sure me and my family are covered on all we have insured. Thanks Brett!!"

"Definitely given the run around with this company for months about canceling my policy. As far as getting my money back for a policy I never used I’ve just given up. Thanks Brett and team!"

"We had our insurance with Brett’s predecessor and were just handed over to him. Wish we’d of had a choice. He was a great agent at first but he made A LOT of promises to our family. He talked about offering one of our kids an internship. When our kid called, he either never returned the call or told our kid he’d get back and never did. I think Brett is an overgrown boy and is not responsible at all. We took our business elsewhere. He obviously holds a grudge and cannot speak to people one on one to explain things. We are so much happier with the attention we get now."

"Hands down the best insurance company in Madison County. The people are just as amazing as the benefits."

"My husband and I really appreciate the professionalism and customer service we receive from everyone at Brett Olsen's office."

"Treat you as if you are family.."